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Frequently Asked Questions

Products

What are the differences between Hemp Cord and Hemp Twine?

Hemp Cord is made from multi-plied yarn while hemp twine which is made from single-ply yarn. So, what’s the difference? Due to the fineness of using multi-ply yarn and construction, hemp cord is virtually free of defects. It does not contain the knots and kinks, nor does it have frizzy hairs that are commonly associated with hemp twine.

What does 20# mean?

The “#” refers to pounds. Therefore, this indicates that the cord has the test strength of holding 20 pounds (9 kilograms) before it will weaken and eventually break. Global Hemp Cord is offered in 5 test strengths: 10#, 20#, 48#, 100#, and 170#.

Why is hemp measured in millimeters and not inches?

Hemp Cord varies in size from 0.5 mm to 3 mm (millimeters). The metric system is used as 1 mm is equivalent to 3/64 inch. However, this is a unit of measurement that most users are not familiar with as its such a small fraction of an inch. Therefore, once a user is familiar with the size of a millimeter, its easy to compare the various sizes against one another. For example, 3 mm hemp cord is three times thicker than 1 mm.

What type of dye is used?

Global Hemp uses only 100% Azo free, environmentally friendly low impact fiber reactive dyes. Azo compounds used for dyeing are potentially carcinogenic and are outlawed in many nations.

Shipping

Where do you ship from?

All orders are shipped from Peoria, Illinois, United States of America.

When will my order ship?

Orders usually ship the same day the order is placed.

When will I receive my order?

This will depend on the method of shipping chosen. US Priority Mail generally takes 1-3 business days. FedEx Ground takes 1-4 business days. FedEx SmartPost is delivered by the post office and takes 2-8 business days to arrive.

Can I track my package?

Once your order ships you will receive an email from both Global Hemp and the shipping carrier (e.g., United States Postal Service, FedEx). These emails will include your tracking number. Once your order arrives you will receive an email from the shipping carrier informing you that your package has arrived.

Do you offer free shipping?

Yes. Global Hemp offers free shipping on orders of $75 or more within the contiguous 48 states.

Do you ship outside the United States?

Yes. Global Hemp ships to several countries including Canada, most all European Union nations, Israel, Australia, and Japan.

What is your return policy?

Global Hemp offers a 30 day return policy on all orders. You may return items for either an exchange or refund.